FAQ'S

How do I inquire about a custom design piece?
Custom designed pieces take some time and are in high demand. That being said, there is a wait list so simply email us at : info@drowningbear.com with your name and your idea and we will email you back with the rest of the details.

How long does a custom order take?

Processing time for custom orders usually take anywhere between 1-2 weeks before it is shipped out. 

What if I change my mind on a custom order piece?
When we do custom order pieces, we go through multiple stages to ensure satisfaction such as step by step process, sketches, and approval. Once the project is approved by the customer and sent for casting, it is officially yours to enjoy! 

Do you offer returns/exchanges?
We do NOT offer returns/refunds or exchanges on custom orders. On our signature pieces, we do offer returns for exchanges only within 14 days of purchase with original receipt. 

How can I find my ring size?
To find your ring size you can use a piece of dental floss or sewing string, wrap around desired finger and mark where the end meets. Measure length with a millimeter ruler.  

How should I care for my new jewelry?
Click here to read about jewelry care 101

I broke my jewelry! What now?
No worries! We work hard to ensure our jewelry is as resilient as possible. However, as with all jewelry, sometimes chains break or stones can fall out. Simply contact us with the problem and we will work with you on a solution!